Shipping & refund policy

Shipping

We roast to order and dispatch within 2 working days (excluding Sundays and public holidays). Delivery across India usually takes 3–6 working days depending on your pincode. Shipping is free above the amount shown on our site, except that a few remote pincodes may carry a small part of the courier charge. Smaller orders pay the courier charge for their pincode. Any delivery charge is shown at checkout before you pay. Tracking details are sent by email, WhatsApp and SMS as soon as your parcel ships.

Cash on delivery

When cash on delivery is offered, it is available on most pincodes for a small handling fee shown at checkout. If you don't see it at checkout, please pay online.

Damaged or wrong items

Coffee is a food product, so we cannot accept returns of opened packs. If your parcel arrives damaged, or you received the wrong coffee or grind, message us on WhatsApp within 48 hours of delivery with your order ID and a photo. We will send a free replacement or a full refund.

Refunds

Approved refunds for online payments go back to the original payment method within 5–7 working days. For COD orders we refund by UPI or bank transfer.

Cancellations

You can cancel before your order is roasted and packed. Contact us as soon as possible with your order ID.

Last updated: September 2026. Questions? Write to us via the contact page.