Privacy policy
This policy explains how Durga Coffee Works (proprietor: Shankarnarayana Kowlali), Door No. 8-52, Subash Road, Opp. Clock Tower, Anantapur, Andhra Pradesh 515001, India ("we", "us"), collects, uses and protects personal data when you visit durgacoffeeworks.shop or buy coffee from us. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
What we collect
When you place an order: your name, mobile number, email address, delivery address and pincode, the products you order, the amount paid and the payment method (prepaid or cash on delivery).
When you check delivery to a pincode: the pincode you enter. It is not linked to your name or contact details; we use it to see which areas want delivery.
When you contact us: your name, phone number, email address and message.
We never see or store your card, UPI or bank account details. Online payments are processed entirely on Cashfree Payments' secure pages.
How we use it
- To confirm, roast, pack and ship your order and to collect cash on delivery.
- To send your order confirmation, shipping and delivery updates by email, and by WhatsApp or SMS from our business phone.
- To answer questions and handle returns and refunds.
- To keep invoices and records required by GST and tax law.
- To send offers and fresh-roast alerts, only if you tick the consent boxes at checkout.
Who we share it with
We share only what each service needs to complete your order:
- Cashfree Payments – processes online payments.
- Delhivery – picks up and delivers your parcel (name, phone, address, pincode, parcel details).
- Zoho Mail – sends our order emails from support@durgacoffeeworks.shop.
- Render (website hosting) and Turso (database) – store order records securely. These servers may be located outside India.
WhatsApp and SMS updates are sent by our staff from the shop's own phone number; we do not use a third-party messaging service. We never sell or rent your personal data, and we share it with government authorities only when required by law.
Cookies and local storage
We do not use advertising cookies. We use Google Analytics, which sets cookies to count visits and see how people use the site; Google processes this data under its own privacy policy, and you can block it with your browser settings or the Google Analytics opt-out add-on. Your browser stores your cart and delivery details on your own device so you do not have to re-enter them; you can clear this from your browser settings. We count website visits (pages viewed, where the visit came from, device type) to see how the shop is doing. We do not store your IP address. To count each visitor once, we keep a one-way code made from your internet address and browser, which cannot be turned back into the address or used to identify you.
How long we keep it
Order and invoice records are kept for up to 8 years, as required by GST and accounting laws. Contact messages are kept for up to 1 year. Marketing consent is kept until you withdraw it.
Your rights
You can ask us to access, correct or delete your personal data, or withdraw consent for offers at any time: use the unsubscribe link in our emails, reply STOP on WhatsApp, or contact us below. Records we must keep by law will be retained for the required period, and updates for orders you have already placed will still be sent.
Security
The website uses HTTPS encryption. The admin dashboard is password-protected, and access to customer data is limited to the proprietor and authorised staff.
Children
Our shop is meant for adults. We do not knowingly collect data from anyone under 18 without a parent or guardian's consent.
Changes to this policy
If we change how we use your data, we will update this page and the date below.
Contact and grievance officer
Grievance Officer: Shankarnarayana Kowlali
Durga Coffee Works, Door No. 8-52, Subash Road, Opp. Clock Tower, Anantapur, Andhra Pradesh 515001
Phone / WhatsApp: +91 63028 74680
Email: support@durgacoffeeworks.shop
We respond to privacy requests and complaints within 30 days.
Last updated: 10 October 2026.